Privacy Policy

Victoria City Hotel Aruba, operated by Hotel Victoria N.V., respects your privacy and is committed to protecting the personal information of our guests, website visitors, and individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our hotel operations, website, reservations, and communication services, including WhatsApp.

1. Information We Collect

Depending on how you interact with our hotel, we may collect:

1. • Full name and contact information.
2. • Email address and telephone number.
3. • Reservation and accommodation details.
4. • Arrival and departure dates.
5. • Information required for guest registration and identification.
6. • Payment and transaction information.
7. • Guest preferences and service requests.
8. • Messages exchanged through WhatsApp, email, or other communication channels.
9. • Website usage information and technical data, where collected

We limit the information collected to what is reasonably necessary for legitimate hotel operations and applicable legal obligations.

2. How We Use Your Information

We may process personal information to:

1. • Manage and confirm reservations.
2. • Provide accommodation and guest services.
3. • Communicate check-in and check-out information.
4. • Respond to questions and requests.
5. • Process payments and maintain financial records.
6. • Meet legal, tax, and regulatory obligations.
7. • Improve our website and guest experience.
8. • Send promotional communications where appropriate permission has been obtained.

3. WhatsApp Business Communications

Victoria City Hotel Aruba uses WhatsApp Business and may use authorized messaging platforms or automated communication systems to assist guests.

WhatsApp communications may include:

1. • Reservation confirmations and updates.
2. • Pre-arrival and check-in instructions.
3. • Guest assistance and customer support.
4. • Important information related to a hotel stay.
5. • Post-stay service communications.
6. • Promotional offers, only where the necessary consent has been obtained.

When guests communicate with us through WhatsApp, their telephone number, messages, and relevant communication details may be processed to provide the requested services.

WhatsApp and its associated service providers may process information under their own applicable privacy policies.

Guests may opt out of nonessential WhatsApp messages at any time by replying STOP or contacting us at cityhotelaua@gmail.com.

We will respect requests to discontinue WhatsApp communications in accordance with applicable requirements.

4. Consent and Communication Preferences

Where consent is required, we obtain it before initiating WhatsApp messages or sending marketing communications.

Providing a telephone number for a reservation does not automatically constitute consent to receive promotional messages.

Guests may withdraw consent for optional communications at any time.

5. Sharing Personal Information

We may share relevant personal information with trusted service providers when reasonably necessary to operate our hotel.

These may include:

1. • Reservation and booking platforms.
2. • Payment processing providers.
3. • Hotel management and guest communication systems.
4. • WhatsApp Business and authorized messaging service providers.
5. • IT, hosting, and technical support providers.
6. • Government or regulatory authorities where legally required.

We do not sell guest personal information to advertisers.

Service providers are expected to handle personal information appropriately and in accordance with applicable legal and contractual obligations.

6. Data Security

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet-based system or electronic communication method can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including reservation management, guest services, accounting, legal compliance, and legitimate operational requirements.

Information that is no longer required will be deleted, anonymized, or otherwise handled appropriately, subject to applicable retention obligations.

8. International Data Processing

Some technology, reservation, payment, or messaging service providers may process information outside Aruba.

Where personal information is transferred internationally, we take appropriate measures consistent with applicable legal requirements.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, improve performance, and understand visitor activity.

Where required, visitors will be provided with appropriate information and choices regarding nonessential cookies.

10. Your Privacy Rights

Subject to applicable law, individuals may request:

1. • Access to personal information held about them.
2. • Correction of inaccurate information.
3. • Deletion of information where legally permitted.
4. • Withdrawal of consent for optional communications.
5. • Information about how their personal data is used.

Requests may be submitted to cityhotelaua@gmail.com.

We may need to verify the identity of a requester before processing certain requests.

11. Third-Party Websites

Our website may contain links to external websites, booking platforms, and other services.

We are not responsible for the privacy practices of independent third-party websites. Visitors should review their respective privacy policies.

12. Children’s Privacy

Information relating to minors may be processed when necessary for legitimate hotel reservations, accommodation services, or legal requirements.

We do not knowingly use children’s personal information for unauthorized marketing purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or information-processing practices change.

The updated version will be published on our website with its effective date.

14. Contact Us

For questions about this Privacy Policy or requests concerning personal information, please contact:

Victoria City Hotel Aruba

Operated by Hotel Victoria N.V.

Caya G.F. Betico Croes 126, Oranjestad, Aruba

Email: cityhotelaua@gmail.com

Telephone / WhatsApp: +297 561 2865

Website: www.victoriahotelaruba.com