Terms & Conditions
Welcome to Victoria City Hotel Aruba. These Terms & Conditions govern the use of our website, reservations, hotel services, and digital communications.
By using our website or booking our accommodation, you acknowledge the terms applicable to your reservation and stay.
Victoria City Hotel Aruba is operated by Hotel Victoria N.V., located on Main Street, Oranjestad, Aruba.
Website: www.victoriahotelaruba.com
Email: cityhotelaua@gmail.com
Telephone / WhatsApp: +297 561 2865
Reservations may be made through our official website, directly with the hotel, or through authorized third-party booking platforms.
All reservations are subject to availability and confirmation. Guests are responsible for providing accurate contact information and reservation details.
Room rates, applicable taxes, additional charges, payment conditions, and cancellation policies will be communicated during the booking process.
Payment requirements and cancellation conditions depend on the selected reservation rate and booking channel.
Applicable government taxes, tourism levies, environmental fees, and other mandatory charges will be disclosed in accordance with applicable requirements.
Refunds, cancellations, and no-show charges are governed by the conditions accepted at the time of booking.
Standard check-in begins at 3:00 PM.
Standard check-out is between 11:30 AM and 12:00 PM.
Early check-in and late check-out are subject to availability and may incur additional charges.
Guests may be required to present valid identification upon arrival.
Guests are expected to respect hotel property, other guests, employees, and applicable hotel regulations.
Guests may be responsible for damage caused through negligence or misuse, subject to applicable law.
Smoking is permitted only in designated areas.
Available hotel services and amenities may vary depending on operational conditions.
Certain services, including laundry, towel rental, and other optional amenities, may involve additional charges disclosed before purchase.
Victoria City Hotel Aruba may use WhatsApp, email, telephone, and other communication channels to respond to inquiries and provide reservation confirmations, check-in information, service notifications, and guest assistance.
Where required, guests must provide consent before the hotel initiates WhatsApp communications.
Promotional or marketing messages will only be sent where the necessary permission has been obtained.
Guests may request to stop receiving nonessential WhatsApp communications at any time by replying STOP or contacting the hotel directly.
We make reasonable efforts to maintain accurate information about our rooms, amenities, rates, and services.
Photographs and descriptions are provided for general informational purposes. Minor variations may occur.
Victoria City Hotel Aruba is responsible for its obligations under applicable law.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
Our website may contain links to third-party reservation platforms, payment processors, or other service providers.
These providers may maintain their own terms, conditions, and privacy policies.
Personal information is handled in accordance with our Privacy Policy, available separately on our website.
These Terms & Conditions are governed by the applicable laws of Aruba.
We may update these Terms & Conditions to reflect changes in our services, operations, or legal requirements.
The most recent version will be published on our website.
14. Contact Information
For questions regarding these Terms & Conditions, please contact:
Victoria City Hotel Aruba
Hotel Victoria N.V.
Caya G.F. Betico Croes 126, Oranjestad, Aruba
Email: cityhotelaua@gmail.com
Telephone / WhatsApp: +297 561 2865
Website: www.victoriahotelaruba.com